EHR Integration
AI agents for eClinicalWorks
Caesar Health deploys autonomous AI agents alongside eClinicalWorks so the busywork around the chart runs on its own. The agents cover calls, intake, prior authorization, denials, coding, and payment posting, writing every outcome back into eCW.
About eClinicalWorks
eClinicalWorks (eCW) is one of the largest cloud ambulatory EHRs, used across a broad range of specialties.
eClinicalWorks has one of the largest ambulatory install bases in the country, spanning solo practices to large multi-specialty groups. That breadth means a lot of repetitive front-office and revenue-cycle work — the exact surface Caesar Health’s agents take over while eCW stays the system of record.
How Caesar Health connects to eClinicalWorks
eClinicalWorks is API-forward, so Caesar Health connects through its FHIR and API surface — reading patient, scheduling, and billing context and writing every result back. eClinicalWorks stays the system of record. No rip-and-replace, no migration — the agents run alongside the system your clinicians already use.
FHIR API
Modern, standards-based read/write where the EMR exposes FHIR.
HL7 v2 messaging
The interface standard most EMRs already speak for orders, results, and ADT.
Direct database
Secure direct access where APIs don’t reach the data.
Interface-level layer
For legacy or no-API systems — connects at the screen level, no vendor cooperation required.
Every Caesar Health agent, on eClinicalWorks
All 17 agents read from and write back to eClinicalWorks. Here’s what each one does inside your workflow.
Communication
Answers and places patient calls and books, reschedules, and cancels appointments directly in eClinicalWorks.
Reads inbound faxes, classifies each one, and files it to the right chart in eClinicalWorks.
Triages patient and provider email, drafts replies, and logs the thread against the patient in eClinicalWorks.
Runs two-way patient texting — reminders, confirmations, and rescheduling — synced to the eClinicalWorks schedule.
Answers questions on your website and books visits straight into the eClinicalWorks schedule, 24/7.
Clinical
Patient Experience
Collects intake and insurance, verifies eligibility, and writes the new patient and visit into eClinicalWorks.
Sends diagnosis- and medication-specific education based on the encounter recorded in eClinicalWorks.
Optimizes scheduling, fills cancellations from the waitlist, and keeps the eClinicalWorks calendar full.
Revenue Cycle
Codes the encounter, scrubs the claim, and posts charges to eClinicalWorks for a clean first-pass submission.
Detects when a PA is required, pulls the clinical detail from eClinicalWorks, submits it, and tracks it to approval.
Catches denials, finds the root cause, corrects the claim in eClinicalWorks, and files the appeal.
Auto-posts EDI 835 remits and patient payments against the right claims in eClinicalWorks, and flags underpayments.
Care Coordination
Reads eClinicalWorks data to find open quality-measure gaps and runs the outreach to close them.
Sends and tracks referrals end to end and closes the loop with results back in eClinicalWorks.
Runs chronic-care and remote-monitoring check-ins and keeps the care plan and readings updated in eClinicalWorks.
Built for healthcare
- HIPAA-compliant, BAA available
- SOC 2 Type II
- End-to-end encryption, in transit and at rest
- Full audit log of every AI action
- Human-in-the-loop review where you want it
- eClinicalWorks remains the system of record
eClinicalWorks + Caesar Health — FAQ
Does Caesar Health integrate with eClinicalWorks?+
Yes. Caesar Health’s agents work alongside eClinicalWorks, completing administrative workflows and writing the results back into eCW.
Will this disrupt our eClinicalWorks setup?+
No. Your eCW configuration stays as is. Caesar Health’s agents operate around it, so there is no migration or rebuild.
How does Caesar Health connect to eClinicalWorks?+
Through eCW’s modern FHIR/API surface where available, with the EMR Integration Layer covering any workflow outside it — bidirectional, with eCW as the system of record.
See Caesar Health run alongside eClinicalWorks
Book a live demo on your own eClinicalWorks workflows and watch the agents execute real administrative work end to end.
eClinicalWorks and all other product names, logos, and brands are trademarks of their respective owners, shown here to indicate compatibility. Their use does not imply endorsement or an official partnership unless explicitly stated.