CommunicationAI Agents

Software that answers and acts on inbound patient contact before a person touches it. At Caesar Health that covers a phone call, an inbound fax, an email, and a text. The agent works out what the patient wants, does the task in your EMR, and leaves a structured record behind.

They take over most of what a call center queue does, and not the calls you want a person on. Routine scheduling, refill requests, insurance questions, and status checks run around the clock, with anything clinical or unusual handed to your staff with the context already gathered. The saving we publish for this category is 2 to 4 front-desk FTEs.

An IVR routes. These agents resolve. A phone tree can send a caller to voicemail, while the agent books the appointment, checks the benefit, or logs the refill request against the right chart before the call ends.

Yes. The communication agents read and write through the same FHIR-first integration layer as the rest of the platform, which already runs against Epic and Cerner. Output lands in the chart as a structured note rather than a transcript somebody has to re-key.

Outbound is included. The same agents send appointment reminders, follow up after a visit, chase a lapsed recall, and deliver results a provider has released. Because it reads from the chart, the message reflects the last visit rather than a static list.