Phone Agent: Never Miss a Call Again
Answers incoming calls, schedules appointments, handles prescription refills, triages urgent requests, and routes calls appropriately—all with natural, conversational AI.
Key Capabilities
- Natural Language Understanding - Understands patient intent, accents, and medical terminology
- Appointment Scheduling - Checks provider availability, books appointments, sends confirmations
- Prescription Refills - Captures medication name, pharmacy, and urgency; routes to provider
- Insurance Verification - Asks for insurance info, verifies eligibility in real-time
- Urgent Triage - Identifies emergency situations, escalates to on-call provider immediately
- Multi-Language Support - Fluent in 50+ languages
- After-Hours Coverage - 24/7 availability, no voicemail
- Call Recording & Transcription - Real-time transcription and logging of all conversations
Impact
Annual Savings
$120K-$180K
Missed Calls
Zero
Handle Time
30 seconds
Patient Satisfaction
100%
Technical Details
Integration & Features
- HIPAA Compliance
- Fully compliant voice AI with encryption
- EHR Integration
- Integrates with all major EHR scheduling systems
- Voice Quality
- Natural, human-like conversation with medical terminology
- Escalation
- Intelligent escalation protocols for complex requests
Security & Compliance
- HIPAA Compliant
- SOC 2 Type II Certified
- Real-time processing and logging
- End-to-end encryption
Ready to Deploy Your AI Workforce?
See how Caesar Health agents can transform your practice in a live demo.