Chronic care management companies, on their own terms

There are three kinds of company selling chronic care management, and the name on the door rarely tells you which one you are talking to.

The outsourced service. The vendor’s nurses or care managers call your patients every month, document in your chart or theirs, and prepare the claim. You supply the patients and the NPI.

The software. A platform your own staff log into to track time, hold the care plan and produce a billing report. Nobody calls your patients but you.

The hybrid. Both, sold as a switch: run it yourself on their platform, or hand the calls to their team.

This page puts twelve of them side by side using only what each company publishes about itself. Every quote is from the vendor’s own site, read on 2 September 2026, with the URL at the bottom. Where a company does not publish something, it says so.

Three things are true across the whole set. None of the twelve publishes a price. Every service or hybrid vendor describes its people as an "extension of your practice." And only one says it submits the Medicare claim itself.

The outsourced services

ChartSpan answers the question directly on its FAQ page: "Is ChartSpan a CCM software? No, we’re a full-service program with a highly-trained team of clinicians and nurses who work with patients." Its team identifies eligible patients from your EMR, enrolls them, makes the monthly contact, and shares the care plan back through the EMR. It lists APCM alongside CCM, and its homepage notes the acquisition of Validic to add device and data services. Pricing "varies by organization" and is quoted on request.

Signallamp Health, now signalCCM under Tellihealth after a December 2024 merger with Accuhealth, is the most specific about staffing: "fully employs our own home-based RNs and LPNs, 100% U.S.-based and licensed in the same state as your patients. No call centers!" Its nurses work "directly in your own EHR," so it names no integrations. The commercial model is stated plainly: "We simply leverage existing CPT codes from the CMS and then share in the revenue generated."

Wellbox runs "a nationwide network of experienced registered nurses performing care management services 7 days a week" and documents into your EHR. It is the one company in this set that says it takes the claim all the way: "the only chronic care management provider that can handle CCM from start to finish including billing Medicare for CCM directly."

CareHarmony describes its team as "an army of population health experts, data scientists, engagement specialists, and amazing nurses," with a platform it calls Symphony. It publishes no EHR list and no price beyond "$0 upfront investment from our partners." Note the domain: the company is at care-harmony.com, with the hyphen.

The software

ThoroughCare calls itself "A platform built by clinicians, helping providers engage patients," and its product pages describe your care managers using it: "Care managers can have secure conversations with their patients." It adds a clinical advisory team for program design, and it also sells to third-party service companies. Its published EHR list is one of the longer ones. On price, its own 2022 blog gives market ranges rather than a figure: software "as low as $0.99 per month or … as high as $8 per managed patient per month," full-service "as much as $20-$30 per patient per month."

ChronicCareIQ is explicit about who does the work: "ChronicCareIQ software supports in-house care teams by organizing outreach, documentation, time tracking, care plan workflows, and reimbursement activity." Its homepage headline is "Chronic Care Management Software for High-Volume Medicare Practices," it lists eight EHR integrations by name, and its CallerIQ product "automatically tracks, time-stamps, and organizes every minute of care coordination."

The hybrids

Prevounce states both halves: programs "can be managed on our platform by your own clinicians and clinical staff," and Prevounce "offers outsourced care management services staffed by expert care managers." It publishes nine EHR integrations, charges no upfront platform fee, and bills "only for active, billable patients." The practice generates claims from month-end reports.

TimeDoc Health describes "a hybrid approach": use the software alone or "utilize our team of medically trained care managers as a remote extension of their practice." It names eighteen EHRs and pushes charges into the chart for the practice to review and submit.

HealthSnap pairs "integrated Remote Patient Monitoring (RPM) and Chronic Care Management (CCM)" with "dedicated clinical staff" who are "licensed in your state and supervised by your clinical staff." It claims integrations with "80+ EHR solutions" and names three.

CareVitality offers either its platform and care team, or your platform and its team, and says it "hires all W2 employees." It claims "over 100+ EHRs and Practice Management systems" and names nine, including ModMed and Nextech. Its CCM page describes itself as "Paid on Performance and Completely at Risk."

Vivo Care, the company Optimize Health’s site now redirects to, headlines its CCM page "CCM Built for Physician Groups. Software Only or Fully Managed," with U.S.-based nurses "as an extension of your staff." It names no EHRs and keeps the practice as "the biller of record."

HealthArc gives the three options names: Software-Only, Fully Managed, Co-Managed. It lists nine programs, including RTM and APCM, and ten EHRs, with "Bi-directional HL7 FHIR for demographics, meds, problems and care plans."

What the pattern tells you

The people are the product. Eleven of the twelve companies describe the monthly work as done by nurses or care managers, theirs or yours, working from a platform. The platform organizes; a person does each month’s contact, note and minute. That is the thing to price. A service vendor’s nurse costs a share of your reimbursement; a dashboard costs your coordinator’s month.

"Extension of your practice" is the industry’s phrase, and it means something specific. The vendor’s staff act under your supervision and your NPI. Ask where they sit, which state licenses them, whether they document in your EHR or theirs, and what your patients are told about who is calling.

Integration claims come in two kinds. Service vendors say they need no integration because their staff log into your EHR. Software vendors count integrations. Both are true; they describe different workflows. For a software vendor, ask whether the monthly note lands in the chart as a note or as an attachment, and whether charges post to the encounter.

Nobody publishes a price. What they publish instead is a Medicare reimbursement table or a revenue calculator. Two disclosed commercial models are worth reading closely: revenue share (Signallamp) and per-active-patient billing with no upfront fee (Prevounce). Ask every vendor which of those it is.

The claim is almost always yours. With one stated exception, the practice submits, which means the practice owns the audit. Ask to see the evidence trail behind one month’s claim for one patient: consent, care plan, time as logged, and who approved release.

Where Caesar Health fits

Caesar is not on this list, because it is not a CCM company. It is a clinic operating system: AI agents that run the practice’s phones, faxes, scheduling and care programs on top of the EMR the practice already uses.

For CCM that means a third shape. The agents do the logistics that were never billable: enrollment outreach through your consent pathways, the monthly check-in by text or phone written back into the EMR, escalation on your tiers, drafts routed to your care team to approve or edit, and a billing gate that holds each patient until every element clears and a person sets Ready for Billing. Your own clinical staff stay the voice of the practice and spend their minutes on care, logged as they are spent.

An AI agent’s time is not clinical-staff time under Medicare’s CCM codes, and we say so on every page. The program the agents run best is the one Medicare built without a time threshold: advanced primary care management.

See chronic care management software for what is live today and what is still in build.