By Caesar Health · Updated 22 October 2026

Caesar Health vs ThoroughCare

ThoroughCare gives care managers a platform with AI summaries, call transcription and care-plan suggestions. Caesar's agents place the routine calls themselves. Compare the programs, the phone and how minutes are counted.

Book a demo See the decision points

Side by side

How each one works.

Bring this table to both demos. Ask each vendor to show every row live on your EHR.

Decision point	Caesar Health	ThoroughCare
What it is	AI agents and a care-program engine alongside your EMR	Care coordination software, with clinical advisory services
Who does the monthly contact	Agents run outreach calls and reminders. Your staff do the clinical work	Your care managers, in the platform
Programs	RPM, RTM, CCM, PCM, APCM, BHI and Collaborative Care	CCM, CoCM, RPM, APCM, BHI, PCM, TCM, AWV
Phone	Caesar Phone staff softphone. Or keep your phone and forward	VOIP integration, RingCentral named, calls inside the platform
Texting	Two-way patient texting by the SMS Agent and text campaigns	Opt-in two-way texting and appointment reminders
AI	Agents place outreach calls and draft for staff review	Smart Summary, call transcription and guides, AI-suggested care-plan goals
Time across programs	Each minute counted once, split across programs for the best valid reimbursement. Staff confirm	Time logs and billable time per program. No published claim on cross-program allocation
Alerts	Per-patient thresholds and an urgent on-call ladder	Real-time vitals and a high-priority readings queue
Care plans	AI-drafted care-plan updates, reviewed and approved by staff	SMART goals, templates, AI-generated goal suggestions
Billing	Billing gate. A person sets Ready for Billing. Caesar never submits claims	Automated CPT coding, audit trail, claims details
EHRs named	athenahealth, ModMed, eClinicalWorks, EZDERM, Healthie	athenahealth, AdvancedMD, Azalea, DrChrono, Elation, Epic, gGastro, MEDENT, PointClickCare, Veradigm
Devices	Connects to cellular devices and device platforms	400+ RPM devices. Orders and registers devices

The decision

ThoroughCare is care coordination software built by clinicians. Your care managers work in it, with AI that summarizes, transcribes calls and suggests care-plan goals. Caesar Health runs AI agents and a care-program engine alongside your EMR. The agents place outreach calls themselves, and your staff do the clinical work.

Both put AI in the program. ThoroughCare's AI helps the care manager. Caesar's agents take part of the care manager's work.

"No published claim" means we found nothing on ThoroughCare's own pages on 22 October 2026. It does not mean the product lacks it. Ask ThoroughCare directly.

The structural difference

ThoroughCare's About page describes an assistant for the care manager: "Use our AI assistant to help engage patients, document notes, and automate next steps." The care manager places the call, inside the platform, and the AI transcribes it and suggests what comes next.

Caesar's Phone Agent places the enrollment and reminder calls itself, on the cadence you set, and writes the outcome to the patient's record. Your staff take the calls that need a clinician. Their minutes are captured as they talk.

AI time is not clinical-staff time under Medicare's care-management codes. Caesar never counts it. The agent takes the work that was never billable.

Minutes across programs

A patient in CCM and RPM generates minutes that could count toward either. ThoroughCare tracks time logs and shows billable time per program. We found no published claim on how it splits one call's minutes across two programs.

Caesar counts each minute once and proposes the split that pays best under the rules, across RPM, RTM, CCM, PCM, APCM, BHI and Collaborative Care. A staff member confirms before the time counts toward a claim. Pinned choices are never moved.

Where ThoroughCare is strong

Behavioral health. Dedicated CoCM and BHI pages, with PHQ-9 and GAD-7 screeners and automatic CPT selection.
AI that helps the care manager. Summaries, call transcription, conversation guides and AI-suggested care-plan goals.
Device breadth. It lists BodyTrace, Dexcom, SMARTMETER, Tenovi and Withings, plus Validic, and orders devices for patients.
Annual wellness visits. An AWV workflow sits in the same platform.
Clinical advisory. Its clinical team helps design programs and workflows.

Choose ThoroughCare if

You have care managers who own the calls and want AI to make each of them faster. You need AWV in the same platform, or a wide device catalog.

Choose Caesar if

Your program stalls on reach and paperwork, not on the length of each call. You want agents to place the routine calls, one phone for front desk and care team, minutes split across programs automatically, and a billing gate a person releases.

Running both is possible. Pick one system to count minutes, so no minute is counted twice.

What to ask on either demo

Log one call for a patient in CCM and RPM. Where do the minutes land, and who confirms the split?
Which calls happen with no staff member on the line?
Show the care plan going back to your EHR. Does the note, the time or the charge go too?
Trigger a reading outside a threshold. Can the threshold be set for this one patient?
Hold one patient at billing. What evidence is shown, and who releases it?
Who submits the claim, and from which system?

Demo evaluation

Make both teams prove it.

Bring one real workflow with patient details removed. Follow it from the first request to the final record.

Log one staff call for a patient enrolled in two programs.
Show where those minutes are counted and who confirms them.
Trigger a reading outside a threshold and follow the alert.
Hold one patient at the billing gate and read the evidence.

Your demo checklist

Mark each task you see completed. These results stay in this browser tab.

Task to verify	Caesar Health	ThoroughCare
Log one staff call for a patient enrolled in two programs.	Caesar Health completed task 1	ThoroughCare completed task 1
Show where those minutes are counted and who confirms them.	Caesar Health completed task 2	ThoroughCare completed task 2
Trigger a reading outside a threshold and follow the alert.	Caesar Health completed task 3	ThoroughCare completed task 3
Hold one patient at the billing gate and read the evidence.	Caesar Health completed task 4	ThoroughCare completed task 4
Tasks you verified	0 / 4	0 / 4

A checked task records your observation. It does not measure accuracy or clinical performance.

Next step

Test Caesar on one queue.

See the read, action, EHR update and staff handoff.

Book a workflow demo

Frequently asked questions

Is Caesar Health a ThoroughCare alternative?

Yes. Caesar runs RPM, RTM, CCM, PCM, APCM, BHI and Collaborative Care with agents doing the outreach and staff doing the clinical work. ThoroughCare also lists AWV and TCM.

Does ThoroughCare use AI?

Yes. ThoroughCare publishes TC Compass Smart Summary, AI call transcription and guides, and AI-generated care-plan goal suggestions. Its AI supports the care manager's work.

How much does ThoroughCare cost?

ThoroughCare does not publish a price. Its /pricing address redirected to a 404 on 22 October 2026. Its patient-app page mentions three packages, quoted by patient volume.

Does ThoroughCare integrate with eClinicalWorks?

ThoroughCare's partnerships page shows an eClinicalWorks logo. Its integrations page names ten other EHRs. Ask ThoroughCare what the eClinicalWorks connection reads and writes.

Can AI time count toward CCM or RPM minutes?

No. Medicare's care-management codes pay for clinical staff or practitioner time. Caesar counts only staff minutes. See CCM, PCM, APCM, RPM and RTM codes.

How does Caesar compare with other CCM vendors?

See Caesar vs ChronicCareIQ, Caesar vs Prevounce, Caesar vs HealthSnap and twelve chronic care management companies compared.

Sources and review date

Caesar Health publishes this comparison and its scores. Vendor claims come from the linked sources.

Confirm current availability, contract scope and your EHR configuration with each vendor.

Sources (checked 22 October 2026)

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