What comes in
Website visitor
- I am a new patient.
- Can I book an appointment here?
Web AgentIn beta
Let patients book right in the chat.
Caesar answers questions on your website and connects patients to your live schedule. They can book a new appointment or move an existing visit, even after your front desk has closed.
- Book new visits or reschedule
- Works on your existing website
See the work
Book a first visit or move an existing one.
Illustrative conversations show how booking and rescheduling follow different paths.
What comes next
Web Agent
- The agent gathers the details needed for a suitable visit.
- It offers open appointments and confirms the chosen slot.
The website inquiry becomes an appointment in the connected schedule.
What Web Agent does
- 1Understand request
- 2Collect details
- 3Offer openings
- 4Confirm booking
What comes in
Returning patient
- I already have an appointment.
- Can I move it to next week?
What comes next
Web Agent
- The agent finds the existing appointment in the connected system.
- The patient selects an available replacement and receives confirmation.
The existing visit is updated rather than leaving staff another callback request.
What Web Agent does
- 1Find appointment
- 2Check availability
- 3Choose new slot
- 4Save change
What it handles
Caesar Health Web Agent vs. Traditional Chatbots
A chat widget that only answers questions still leaves booking with your team. The Web Agent reads live availability and can book or reschedule a visit in the connected EMR, with staff handling clinical or complex requests.
Answer practice questions
Explain your hours, location, accepted insurance, and approved visit preparation information.
Book a new visit
Offer suitable openings from the connected EMR schedule and confirm the patient’s selection.
Reschedule an appointment
Find an existing visit and let the patient choose an available replacement slot.
Bring in your team
Hand clinical or complex requests to staff with the conversation attached.
Fits your practice
Add chat to the site you have.
Set the questions it can answer and the appointment types it can book before you turn it on.
- 1
Place the chat
Embed the widget on the pages where patients already look for care.
- 2
Add practice information
Give it approved answers and rules for sending questions to staff.
- 3
Connect appointments
Confirm which booking and rescheduling functions your EMR supports.
- 4
Confirm each change
Save the booking or schedule change and tell the patient the outcome.
Your practice sets the boundaries.
The Web Agent handles approved administrative questions. Clinical requests go to staff with context. Booking rules determine which providers and visit types it can offer. This agent is in beta, so rollout starts with an agreed scope.
- Limit booking to approved appointment rules.
- Keep clinical questions with your care team.
Keep your existing system.
We confirm the available connections and functions in your electronic medical record system, or EMR, before setup.
Check your EMR integration
Available functions vary by system and agent.
Before you start
Your questions, answered.
What to expect from Web Agent, and what your team controls.
Can the Web Agent really reschedule appointments, not just book new ones?
Yes. It finds the existing appointment, reads live availability and offers a replacement. The patient selects a slot and the change is saved in the connected EMR.
How does it know which appointment slots are actually open?
It reads and writes against the connected EMR schedule. Your rules control providers and visit types, and the slot is checked when the appointment is saved.
Where does the Web Agent appear?
As an embedded chat widget on your existing website, including the pages patients use to book care. No site rebuild or new hardware is required, and patients do not need an app.
What happens when a question is clinical or complex?
The request goes to staff with the conversation attached. Your practice approves the information it can share about hours, services, insurance and visit preparation. Clinical advice stays with your care team.
Which EHRs does it integrate with?
It reads availability and writes appointments in supported systems including Epic, athenahealth, eClinicalWorks and NextGen. We confirm the booking and rescheduling functions available through your connection before rollout.
Is the Web Agent HIPAA compliant?
Yes. The Web Agent runs on HIPAA-compliant infrastructure. Data is encrypted in transit and at rest. Caesar Health executes a Business Associate Agreement (BAA) at contract signing. SOC 2 Type II is in progress.
Which languages can the Web Agent use?
English and Spanish are in production. Brazilian Portuguese is listed for launch, with a wider 50+ language capability available for configuration. We confirm the language, content and integration scope for your practice before enabling it.
What does beta mean for our practice?
The Web Agent is in beta. We agree the available features and connection scope before setup, then start with approved administrative questions and appointment workflows.
Web Agent
Make your website part of the front desk.
See how patient questions and appointments can be handled on the website your practice already has.
Book a demo