SMS Agent: Two-Way Patient Messaging
Handles two-way text messaging with patients for appointment reminders, confirmations, rescheduling, and general inquiries—all automated and conversational.
Key Capabilities
- Automated Reminders - Sends appointment reminders 48 hours and 2 hours before visit
- Confirmation & Rescheduling - Patients can confirm or request new time via text
- No-Show Reduction - Predictive outreach to high-risk no-show patients
- Prescription Notifications - Alerts when prescriptions are ready for pickup
- Test Results - Notifies patients when results are available in portal
- Two-Way Conversations - Answers patient questions via SMS
- Multi-Language Support - Communicates in 50+ languages
- Opt-in/Opt-out Management - Automated consent and preference handling
Impact
No-Show Reduction
40-60%
Confirmation Rate
90%+
Annual Savings
$50K-$150K
Phone Volume
-30%
Technical Details
Integration & Features
- Compliance
- HIPAA-compliant SMS platform
- Integration
- EHR scheduling and lab systems
- Templates
- Fully customizable message templates
- Consent Management
- Automated opt-in/opt-out tracking
Security & Compliance
- HIPAA Compliant
- SOC 2 Type II Certified
- Real-time processing and logging
- End-to-end encryption
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