Email Agent: Intelligent Email Triage
Triages patient emails, auto-responds to common questions, routes complex inquiries to appropriate staff, and documents all communications in the patient chart.
Key Capabilities
- Intelligent Triage - Categorizes emails (appointment request, medical question, billing inquiry, etc.)
- Auto-Response - Answers FAQs (office hours, directions, insurance accepted, etc.)
- Sentiment Analysis - Detects frustrated or urgent patients, prioritizes response
- Provider Routing - Sends clinical questions to provider, billing to billing team, etc.
- Chart Documentation - Logs all email communications in patient record
- Secure Messaging - HIPAA-compliant email encryption
- Customizable Templates - Tailor responses to your practice needs
- Multi-Channel Support - Integrates with practice email systems
Impact
Workload Reduction
50%
Response Time
<5 minutes
Patient Satisfaction
+40%
Audit Trail
Complete
Technical Details
Integration & Features
- Email Systems
- Integrates with Gmail, Outlook, and other platforms
- NLP Processing
- Advanced intent detection and categorization
- Security
- HIPAA-compliant with end-to-end encryption
- Escalation Rules
- Customizable workflows for complex cases
Security & Compliance
- HIPAA Compliant
- SOC 2 Type II Certified
- Real-time processing and logging
- End-to-end encryption
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