EHR Integration
AI agents for Epic
Caesar Health runs autonomous AI agents alongside Epic, so the record stays your system of truth while the administrative work runs itself. Agents answer calls, work prior authorizations and denials, post payments, and document encounters, then write the results back into Epic.
About Epic
Epic is the electronic health record used by many of the largest hospitals, IDNs, and academic medical centers in the United States.
Epic holds the largest share of US inpatient beds and anchors most academic and large integrated health systems. Its footprint spans scheduling, clinicals, and revenue cycle across dozens of departments — which is exactly why an autonomous administrative layer that sits on top, rather than another module to configure, moves the needle without a multi-year IT project.
How Caesar Health connects to Epic
Caesar Health uses Epic’s modern FHIR and APIs where available, and the EMR Integration Layer covers everything else. Agents reach the workflows your teams run today — bidirectionally — with Epic as the system of record. No rip-and-replace, no migration — the agents run alongside the system your clinicians already use.
FHIR API
Modern, standards-based read/write where the EMR exposes FHIR.
HL7 v2 messaging
The interface standard most EMRs already speak for orders, results, and ADT.
Direct database
Secure direct access where APIs don’t reach the data.
Interface-level layer
For legacy or no-API systems — connects at the screen level, no vendor cooperation required.
Every Caesar Health agent, on Epic
All 17 agents read from and write back to Epic. Here’s what each one does inside your workflow.
Communication
Answers and places patient calls and books, reschedules, and cancels appointments directly in Epic.
Reads inbound faxes, classifies each one, and files it to the right chart in Epic.
Triages patient and provider email, drafts replies, and logs the thread against the patient in Epic.
Runs two-way patient texting — reminders, confirmations, and rescheduling — synced to the Epic schedule.
Answers questions on your website and books visits straight into the Epic schedule, 24/7.
Clinical
Patient Experience
Collects intake and insurance, verifies eligibility, and writes the new patient and visit into Epic.
Sends diagnosis- and medication-specific education based on the encounter recorded in Epic.
Optimizes scheduling, fills cancellations from the waitlist, and keeps the Epic calendar full.
Revenue Cycle
Codes the encounter, scrubs the claim, and posts charges to Epic for a clean first-pass submission.
Detects when a PA is required, pulls the clinical detail from Epic, submits it, and tracks it to approval.
Catches denials, finds the root cause, corrects the claim in Epic, and files the appeal.
Auto-posts EDI 835 remits and patient payments against the right claims in Epic, and flags underpayments.
Care Coordination
Reads Epic data to find open quality-measure gaps and runs the outreach to close them.
Sends and tracks referrals end to end and closes the loop with results back in Epic.
Runs chronic-care and remote-monitoring check-ins and keeps the care plan and readings updated in Epic.
Built for healthcare
- HIPAA-compliant, BAA available
- SOC 2 Type II
- End-to-end encryption, in transit and at rest
- Full audit log of every AI action
- Human-in-the-loop review where you want it
- Epic remains the system of record
Epic + Caesar Health — FAQ
Does Caesar Health replace Epic?+
No. Epic remains your system of record. Caesar Health’s AI agents work alongside Epic, executing administrative workflows and writing the results back into it — there is no rip-and-replace.
How does Caesar Health connect to Epic?+
Where Epic exposes FHIR and APIs, Caesar Health uses them; where a workflow sits outside that surface, the EMR Integration Layer connects at the interface level. Either way the data flows both directions and Epic stays the system of record.
Which administrative work can the agents take off an Epic team?+
Calls, faxes, and patient messaging on the front end, and coding, prior authorization, denial management, and payment posting on the back end — each writing outcomes back into Epic.
See Caesar Health run alongside Epic
Book a live demo on your own Epic workflows and watch the agents execute real administrative work end to end.
Epic and all other product names, logos, and brands are trademarks of their respective owners, shown here to indicate compatibility. Their use does not imply endorsement or an official partnership unless explicitly stated.