Compare · Roundup
AI receptionists for medical practices, compared
An AI medical receptionist is software that answers a practice's phone calls and texts with a voice or chat agent instead of a person. The good ones do more than take a message. They find the patient, book or move the appointment in the EMR, and hand the call to staff when it needs a person.
This page lists nine products that sell into that job, in alphabetical order. Every fact about a vendor comes from that vendor's own website, read on 2 November 2026. Caesar Health is one of the nine. We make it, so read our row with that in mind and check every row on a demo.
The short version
- All nine answer with AI and hand off to a person. If you want humans answering, see medical answering services.
- The difference is what happens after the AI answers. Some book straight into the EMR. Some capture a request for your team to schedule. Some book into their own calendar.
- EMR coverage is the first filter. A vendor that names your EMR is worth a demo. A vendor that says "leading EHRs" needs to show yours.
- Most don't publish prices. Two of the nine do, and both are dated below.
Calls and booking
What each vendor says its AI does on a call, and which EMRs it names. Quotes are the vendor's own words.
| Product | What answers the call | Books into which EMRs (vendor's words) |
|---|---|---|
| Artera (Harmony) | AI agents: "Answers your inbound calls & automates outreach" | "plugs directly into your existing EHR (API, FHIR, HL7, SFTP and more)". Integration partners listed include Epic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway, NextGen, ModMed and AdvancedMD |
| Assort Health | AI voice agents; also text, email and web | "Supported platforms include Epic, Oracle Health, Allscripts, NextGen, athenahealth, ModMed, Veradigm, eClinicalWorks". "The appointment is written directly to your EHR" |
| Athelas (Voice Agents) | AI voice agents | "Book, confirm, reschedule, or cancel visits using real-time EHR availability". "Integrates with 69+ EHRs, including Epic, athenahealth, eClinicalWorks, Air, and MEDITECH" |
| Caesar Health (Phone Agent) | AI phone agent; also SMS | Books, reschedules or cancels during the call and saves it in the EMR, on supported systems. athenahealth by API; ModMed and EZDERM integrations live. Other EMRs through Caesar's browser agent where no scheduling API exists. Functions vary by system. Integrations |
| EliseAI | AI voice, text and web | "Books, cancels, and reschedules appointments within your EHR." "Integrates seamlessly with your phone systems, eCW, and other leading EHRs" |
| Hello Patient | AI agents for "every call, text, and chat" | "Native integration with athenahealth's EHR, athenaOne", creating "new appointments, reschedules, cancellations". Has worked with customers on AdvancedMD, eClinicalWorks, ModMed and NextGen Healthcare |
| Luma Health (Navigator, part of Spark) | AI voice and SMS agent | "Changing appointments directly in the EHR". "Bi-directional integration with leading EHRs, including Oracle Health, Epic, eClinicalWorks, MEDITECH, athenahealth, NextGen, and Greenway Health" |
| RingCentral (AI Receptionist) | AI voice and text | "Can book and reschedule appointments by connecting to your calendar system", with Google and Outlook named. RingCentral's healthcare page lists EHR apps including Epic, Cerner, athenahealth and eClinicalWorks. AIR Pro, with "100+ EHR integrations", is in early access |
| Weave (AI Receptionist) | AI voice, text and website chat | "Your Weave calendar (and supported integrated systems)". Automatic booking and rescheduling is labelled "For qualified Dental PMS only". For everyone else: "capture appointment requests, then let your team review and schedule" |
After hours, handoff, price and BAA
| Product | After hours | Handing the call to staff | Published price | HIPAA and BAA (vendor's words) |
|---|---|---|---|---|
| Artera | "After-hours AI Agent routing calls with urgent/non-urgent triage logic" | "Live Transfer: Seamless handoff when needed with context" | Not published | Home page lists "HIPAA Compliant", "SOC 2 Type 2" and "HITRUST Certified". Trust Center cites ISO 27001 and ISO 27701 |
| Assort Health | "24/7 Inbound Scheduling" | Urgent after-hours calls: "escalates to your on-call provider through your existing on-call workflow" | Not published | "HIPAA compliant" and "SOC 2 Type II certified" |
| Athelas | "Immediate, consistent responses during after-hours, peak demand, and overflow periods" | "Rules-based logic determines when escalation to staff or a clinician is genuinely needed" | Not published | No published claim on the pages read |
| Caesar Health | Books and changes appointments during the call, including weekends | Transfers to the number the practice sets, such as the front desk, billing or the on-call physician | Quoted. See pricing | BAA executed at contract signing. SOC 2 Type II in progress |
| EliseAI | "24/7 AI-automated call handling" | "Seamlessly hands off to your team when a more personal touch is needed" | Not published | "HIPAA-Compliant AI" |
| Hello Patient | "Schedule appointments 24/7" | "Routes the call to a real person with that context attached" | Usage-based, quoted | "HIPAA-compliant, SOC 2 Type 2 certified, and signs a Business Associate Agreement with every practice" |
| Luma Health | No published claim | Navigator hands "over to staff" | Not published | "HIPAA-compliant". HITRUST CSF r2 and SOC 2 Type II |
| RingCentral | "Professional after-hours coverage so callers don't reach voicemail" | "Provides caller details and a call summary" on transfer | From $49 a month standalone with 100 minutes, or from $39 a month as a RingEX add-on; $0.50 a minute over | "Yes, RingCentral is HIPAA-compliant" |
| Weave | "Answer calls day or night" | Routes to "your team, along with a conversation summary" | Weave plans "starting from $199 per month". AI Receptionist price not listed | Designed "to meet and exceed the standards of HIPAA" |
Prices as published on each vendor's pricing page on 2 November 2026. "No published claim" means we didn't find it on the vendor's pages, not that the product lacks it. Ask the vendor. "Not published" means no price on the vendor's site.
How to choose
Start with your EMR. Write down the EMR and version you run. Cross off any vendor that can't show a booking landing in it. A logo on an integrations page doesn't tell you whether the AI can book, reschedule and cancel, or only read.
Decide what "booked" means to you. A booking written into the EMR on the call means nobody re-keys it. A captured request means your team still schedules it in the morning. Both are valid. They cost your front desk different amounts of time.
Match the vendor to your size. Assort, Artera and Luma publish pages for health systems. RingCentral and Weave sell a phone system with AI added. Spruce-style communication platforms sit elsewhere; see patient communication platforms compared. Caesar, EliseAI, Hello Patient and Athelas sell agents into practices and groups.
Check what happens to the phone number. Some vendors want to own the line. Others answer forwarded calls. Ask before you sign, and read your current carrier's porting terms before you cancel anything.
Ask what the AI won't do. Every vendor here escalates somewhere. Find out where: a live transfer, a task in a queue, or the on-call provider.
Choose Assort if you run patient access across a health system or contact center and want specialty scheduling rules built in.
Choose Artera if you want one platform for calls, texts and notifications across many EHRs, with "30+ Languages" published.
Choose Athelas if you are open to running its own EHR, Air, alongside its voice agents. The voice agents also name other EHRs.
Choose EliseAI if you run eClinicalWorks and want a vendor that publishes an eCW partnership.
Choose Hello Patient if you run athenaOne and want a vendor that publishes the exact athenaOne actions it writes.
Choose Luma if you want calls, texts, fax and scheduling from one vendor that names seven major EHRs.
Choose RingCentral if you need a new phone system and want an AI receptionist with a published price.
Choose Weave if you want phones, texting, payments and reviews from one vendor, and you're a dental practice on a qualified PMS, where Weave's automatic booking applies.
Choose Caesar Health if you want the agent that answers the call to finish the booking in your EMR, and you also want fax, intake and texting handled on the same platform. Your EMR stays.
You can run more than one. If you do, decide which product owns each phone line and each reminder, so patients don't hear from two agents.
What to ask on any demo
- Show me a booking land in my EMR. Live, in my system, not a demo instance.
- Which actions are live on my EMR today? Read, book, reschedule, cancel, new patient. Get it in writing.
- What happens when the AI can't finish? Live transfer, a task, or a voicemail? Who gets it, and with what context?
- What does it cost all in? Base, minutes or conversations, overage, setup, and any add-on for booking or extra numbers.
- Do I keep my number? Forwarding or a port? What happens to the number if I leave?
- Will you sign our BAA, and when? Before any patient call reaches the agent.
- Which features are early access or coming soon? Ask for dates.
- What languages are live today? Not on the roadmap. Today.
Frequently asked questions
What is the best AI medical receptionist?
The one that books into your EMR, hands off cleanly to your staff, and signs your BAA. No single product is best for every practice. Start with the vendors that name your EMR, then run the same test call on each.
Is an AI receptionist the same as an AI answering service for doctors?
Mostly, yes. Both answer the practice's calls with AI. "Answering service" usually means after-hours and overflow coverage. "Receptionist" usually means the AI also books and reschedules. Ask each vendor which it does on your EMR.
Can an AI receptionist book directly into my EMR?
Several vendors here say theirs can, and name the EMRs. Weave labels automatic booking "For qualified Dental PMS only" and captures requests for everyone else. RingCentral's AI Receptionist books into calendars such as Google and Outlook. Ask for a live booking in your system.
How much does an AI medical receptionist cost?
As published on 2 November 2026: RingCentral AI Receptionist from $49 a month standalone with 100 minutes, then $0.50 a minute. Weave plans from $199 a month, with the AI Receptionist price not listed. The other seven quote. Caesar Health explains its quote process at pricing.
Is an AI receptionist HIPAA compliant?
Only if the vendor signs a business associate agreement with your practice. Hello Patient says it signs a BAA with every practice. Caesar executes one at contract signing. For the rest, ask for the BAA before any patient call reaches the agent.
Will patients know they're talking to AI?
That depends on the greeting you set. Caesar's agent doesn't claim to be a person. Ask each vendor what its default greeting says.
Do I have to change my phone number?
Not with every vendor. Caesar answers forwarded calls, so the number stays with your carrier. Others may want to host the line. Ask before you sign.
Is Caesar Health an EMR?
No. Caesar's agents work alongside the EMR you already run. Your EMR stays the system of record.
Sources (accessed 2 November 2026)
- Artera: Home, AI Agent Platform, Integrations, Trust Center. artera.io/pricing returned 404.
- Assort Health: Health Systems, After-hours. assorthealth.com/pricing returned 404.
- Athelas: Home, Voice Agents. athelas.com/pricing returned 404.
- EliseAI: VoiceAI for Healthcare, EliseAI for eClinicalWorks practices.
- Hello Patient: Home, FAQ.
- Luma Health: Introducing Spark, Conversational AI overview, Security and trust. lumahealth.io/pricing returned 404.
- RingCentral: AI Receptionist, AI Receptionist pricing, Healthcare, AIR Pro.
- Weave: AI Receptionist, Pricing.
- Caesar Health: Phone Agent, Integrations, Pricing.
Hear the agent answer your line
A short call: you hear the Phone Agent answer, book into your EMR and hand a call to staff, then decide which lines it should take.